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FAQs

Can't find the answer you're looking for here? Head to our Contact Us page and one of our team will be happy to help

  • Where can I buy The Naturality Lab products?

    The Naturality Lab products are available exclusively online.

  • Can I take more than the recommended dose?

    We do not recommend exceeding your recommended serving. Each product was formulated by nutritional experts to deliver an effective dose of active ingredients that address daily needs and promote optimum health benefits.

     Always consult your health practitioner before taking your nutritional supplements, especially if you are taking medication or are under medical supervision. Our supplements are not recommended for use by pregnant or breastfeeding women.

  • When should I take my supplements?

    We provide suggested times to take your supplements on each label.

    The Deep Sleep supplement should be taken one hour before bedtime for maximum effect. Normally it is best to take your supplements with food, but this is not necessary. The important thing is to remember to take your supplements every day. We suggest leaving them in a place that is part of your everyday routine and that you are likely to see, like your sink or your desk.

  • Can I take all my supplements together?

    All our supplements work alongside each other safely. 

  • Can I take supplements if I am pregnant or breast feeding?

    Always consult your health practitioner before taking nutritional supplements, especially if you are taking medication or are under medical supervision. Our supplements are not recommended for use by pregnant or breastfeeding women.

  • What's natural about The Naturality Lab products?

    Our supplements are free from all artificial colours, flavours and preservatives. All the sweeteners, colours and flavours in The Naturality Lab products are derived from natural herbs, vegetables and plants. Our aim is to provide you with science-backed products created from nature. 

    Edit: we have recently introduced a new product: Anti-Wrinkle Cream. Please note this product currently contains a small number of synthetic peptides which boost the skin’s production of collagen. We are working hard to replace them with all-natural ingredients.

  • How is safety, purity and quality ensured?

    We take great pride in delivering supplements and products that are as safe and effective as they are great to consume. We have implemented tested, safe and rigorous standards in place to ensure we work with only the best UK suppliers and manufacturing partners.

    Our products are made and approved in accordance the GMP Good Manufacturing Practices that require our manufacturers to validate the composition, identity, strength, and purity of all products produced.

    We have safe and rigorous manufacturing standards in place, with certified third party independent testing to ensure that our products are produced to the highest standards and we work with only the best UK suppliers and manufacturing partners.

  • Are The Naturality Lab's bottles recyclable?

    We are pleased to confirm that both the bottles and the lids of our packaging are made from recyclable PET. 

    This is the most widely accepted form of recyclable plastic, and should be accepted by your local council. This classifies in the same way as a ‘plastic bottle’. Please ensure you are disposing the bottles with your recyclables.

    Our candle containers and reed diffuser bottles are all made from recycled glass and can be reused or recycled after use. 

  • How should I store my The Naturality Lab products?

    We recommend you keep your supplements in a cool, dry place at room temperature. Keep away from direct sunlight and other sources of heat.

  • How long are The Naturality Lab products good for?

    The Naturality Lab supplements expire 12 months from the date that they are manufactured. The best before dates of each product is located on the bottom of the bottle. We do not guarantee the effectiveness of products after this date, as vitamins and minerals naturally break down over time.

  • Are your products Vegan?

    We do everything we can to deliver as many vegan products as possible. Over 80% of our range is vegan and over 90% is vegetarian. 

    Head here to see our full Vegan range

  • Are your products Gluten free?

    All our products apart from our Organic Greens Super Shake and Organic Whole Food Multivitamax are Gluten Free

  • Do you test on animals?

    We do not test on animals nor do we have anyone do this on our behalf.

  • Where do you deliver?

    We deliver anywhere in the world. Shipping prices can be found in the Delivery section of the website here

  • What is your returns policy?

    We offer a 30-day, money-back guarantee on all purchases but for more information please see our full Returns Policy here

  • How long does it take for my package to arrive?

    Goods will be ready for shipping within 24 to 48 hours of order and delivery costs and timescales are as follows;

    UK

    Standard delivery, up to 1kg, is free or you can opt for priority delivery for just £3. 

    Orders are posted using Royal Mail meaning that your items should arrive within 2-5 working days when using the free standard delivery option, Priority orders will be delivered within 1-3 working days, however, please check with your local services as there can be some delays and interruptions due to Covid-19.

    If you have ordered several items, so you can receive them as soon as possible, they may arrive at different times. 

    For larger orders please check with us at: hello@naturalitylab.com

    EUROPEAN COUNTRIES

    Standard shipping is £10.00 and will take 5-10 days.

    INTERNATIONAL SHIPPING

    Standard shipping is £20.00 and will take 7-15 days.

    Please note that these are estimates and delivery dates can fluctuate. 

    CBD products

    To ensure the best quality possible, our CBD products are grown and bottled in America. When you order one of our CBD products they're sent directly to you from our American farm. Please allow up to 11 working days for our CBD products to arrive. 

    For more information please see our Delivery page

  • Are you UK based?

    We are a UK based company and almost all of our products are UK based too. To ensure the best quality possible, our CBD products are grown and bottled in America. Our products are GMP (Good Manufacturing Practice) regulated, third party-tested, and they conform to ISO9001 and HACCP.

  • How do I know if your supplements contain allergens

    By law, the allergens gluten, nuts, soy, dairy, fish and shellfish must be stated on the ingredients list of food supplements. We also call attention to allergens in the Key Information section of all our product pages.

  • What's different about The Naturality Lab

    The ingredients and the packaging. We expertly select the right ingredients at the optimal dose to ensure that you get a sustainable product that works.

    Our aim is to provide you with science-backed products created from nature. Our supplement formulas combine cutting edge science based research with natural herbs, roots and extracts that have been used around the world for hundreds of years using only the highest quality ingredients.

    We also try to make our packaging letterbox friendly for as many of our supplements as possible so they’re not only nutritious, but convenient.

    To find out more head to our About Us section

  • Do any of your supplements contain GMO ingredients?

    All of our ingredients are derived from non-GMO sources. All of our manufacturers monitor all the ingredients used within our supplements, which ensures that we can guarantee what is in each and every supplement formula.

  • Is The Naturality Lab an independent company?

    We are a family run and owned company. Our independent status enables us to offer unique high-quality formulas and high standards.

  • What is the The Naturality Lab range

    There are currently over 70 products in The Naturality Lab range, with many more exciting formulations in the pipeline. We want our products to be accessible for everyone, which is why we try to provide as many vegan and vegetarian products as possible. 

    Our products are allergen friendly, where possible, including gluten-free, dairy-free, and soy-free options.

    The range includes vitamins, minerals, antioxidants, oils, organic whole foods, botanicals, and home and lifestyle products for a holistic lifestyle. 

    We also offer multipacks, for those looking for an easy, daily solution for specific health requirements.